Support

 

Commercial Support Packages

All ReportLab PLUS license customers receive the following support in their annual lease:

  • Same working day response during UK working hours for telephone and email enquiries
  • Rights to upgrade to new versions of the software as they become available, including daily as well as release builds
  • Best efforts to fix or provide a workaround for any bug in the core software (subject to a reproducible bug report)
  • An allowance of "non-bug" support hours, which may be used for mentoring, advice, installation assistance, or training. 
  • Additional support time can be provided as required - please contact us for a cost estimate.

Click here to purchase a ReportLab PLUS package

Support For Open Source Software

If you would like commercial support for an open source application, you can buy a block of support time online here or feel free to contact [email protected].  However, bear in mind that it will take a lot longer to create runnable teaching examples than with ReportLab PLUS. 

The open-source ReportLab Tookit is also supported by the community.  The first port of call is the users list, available by emailing [email protected].  The best interface is a Google Group at https://groups.google.com/g/reportlab-users; it's mirrored from the original source at https://pairlist2.pair.net/mailman/listinfo/reportlab-users.  Our staff cannot promise to answer directly.   Please also bear in mind that if you send us a patch, it may take a lot of time to evaluate and prove safe in all cases so we cannot accept all of them.

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